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Please read these Terms carefully before using Rackwave Technologies' website or engaging our services. By accessing our site or entering into a service agreement, you agree to these terms.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Client", "User", or "you") and Rackwave Technologies Private Limited ("Rackwave", "we", "us", or "our"), governing your use of our website at rackwave.io and all related services, products, and engagements.
By accessing our website, submitting an enquiry, placing an order, or entering into a Statement of Work (SOW) or service agreement with us, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
Rackwave Technologies provides technology consulting and implementation services including but not limited to:
The specific services, deliverables, timelines, and fees for each engagement are defined in a separate Statement of Work (SOW), proposal, or service agreement, which supplements and incorporates these Terms.
To use our services, you must:
We reserve the right to refuse service to anyone at our discretion, including where we determine that a prospective engagement conflicts with our values, policies, or applicable regulations.
If you are provided access to any Rackwave platform, product dashboard, or client portal, you agree to:
We reserve the right to suspend or terminate access to any account that violates these Terms or poses a security risk.
Our Intellectual Property: All content on rackwave.io — including text, graphics, logos, images, software code, and service descriptions — is the property of Rackwave Technologies or our licensors, protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.
Client Deliverables: Subject to full payment of all fees, and unless otherwise stated in the applicable SOW, ownership of custom-developed deliverables created specifically for a client project will transfer to the client upon completion. Rackwave retains ownership of all pre-existing tools, frameworks, methodologies, and general-purpose code.
Feedback: Any feedback, suggestions, or ideas you provide to us may be used by Rackwave without restriction or compensation.
Both parties agree to maintain the confidentiality of all non-public information disclosed during the course of an engagement ("Confidential Information"). This includes business plans, technical specifications, customer data, pricing, and trade secrets.
Exceptions apply to information that is publicly available, independently developed, or required to be disclosed by law.
Where required, we are happy to execute a separate Non-Disclosure Agreement (NDA) prior to project commencement.
Rackwave Warrants:
Client Warrants:
Disclaimer: Except as expressly stated, services are provided "as is" without warranty of any kind. We do not guarantee specific business outcomes, revenue increases, or system performance metrics unless explicitly defined in an SOW.
To the maximum extent permitted by applicable law:
You agree to indemnify, defend, and hold harmless Rackwave Technologies and its directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from:
By Either Party: Either party may terminate an engagement by providing written notice as specified in the applicable SOW (typically 30 days). Termination does not relieve either party of obligations incurred prior to termination.
Immediate Termination: We may terminate or suspend access to our services immediately and without notice if:
Effect of Termination: Upon termination, all rights granted under these Terms cease. You must return or destroy any Rackwave Confidential Information. Outstanding fees remain payable.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. For clients located in the European Union or United Kingdom, mandatory local consumer protection laws continue to apply.
We encourage you to contact us first to resolve any disputes informally. If a dispute cannot be resolved informally within 30 days:
Notwithstanding the above, either party may seek emergency injunctive relief from a court of competent jurisdiction to prevent irreparable harm.
For questions about these Terms & Conditions, please contact our legal team: