Salesforce Integration
One Connected Business. Zero Data Silos.

Every integration we build includes idempotency handling to prevent duplicate record creation from retried messages, dead-letter queue processing for messages that fail after maximum retries, reconciliation reports that compare record counts between source and target systems, structured error logging with Slack or email alerting on failure, and a documented operations runbook for your team. We have delivered over 300 production Salesforce integrations with zero data loss incidents.

Yes. ERP integration is a core part of our practice. We integrate Salesforce bidirectionally with SAP S/4HANA and ECC (using standard BAPIs, IDocs, and OData APIs), Oracle EBS and Fusion Cloud, and Microsoft Dynamics 365 Finance and Supply Chain. Typical sync scope includes accounts, contacts, orders, invoices, delivery status, inventory levels, and pricing. We use MuleSoft or direct Apex callouts depending on complexity and your existing middleware landscape.

A direct API integration connects two systems point-to-point — Salesforce calls System B via REST or SOAP, or System B pushes data to a Salesforce endpoint. This is fast and appropriate for simple connections. MuleSoft uses an API-led architecture where reusable API layers (System, Process, Experience) sit between systems — this is more complex and more expensive to implement initially, but far more scalable, maintainable, and reusable when your integration landscape grows beyond 3 to 4 systems. We recommend MuleSoft when you have or expect to have 5+ systems to connect.

A simple point-to-point REST integration between two systems with a defined field mapping typically takes 2 to 4 weeks from discovery to production go-live. A bidirectional ERP integration with complex transformation logic and error handling typically takes 6 to 10 weeks. A MuleSoft API-led architecture covering multiple systems typically takes 10 to 20 weeks. We scope each integration individually and provide a fixed-price, fixed-timeline proposal before work begins.

Yes. Every integration we deliver includes a configured monitoring and alerting setup, a structured error log, and a documented operations runbook for your team. We offer ongoing managed integration support retainers for businesses that want Rackwave to monitor, maintain, and modify integrations post go-live — covering incident response, enhancement requests, and periodic health checks.

Yes. We implement real-time event-driven integrations using Salesforce Platform Events (for Salesforce-initiated events), Change Data Capture (for subscribing external systems to Salesforce record changes), outbound Apex callouts triggered by Apex triggers or Flows, and inbound webhook endpoints that receive events from external systems in real time. Typical latency for real-time integrations is under 3 seconds end-to-end in production.

Yes. We have delivered production integrations between Salesforce and all major marketing automation platforms — Marketo, HubSpot, Pardot, Braze, Klaviyo, Salesforce Marketing Cloud, and others. Typical sync scope includes leads, contacts, campaign members, email engagement events (opens, clicks), consent and subscription status, and campaign performance data. We use native connectors where available and custom API integration where the native connector does not meet your sync requirements.

Yes. We regularly inherit integrations that are broken, unreliable, or poorly documented. We start with an integration audit — reviewing the existing architecture, error logs, field mapping, and documentation — then produce a remediation plan before making any changes. We can stabilise and document an existing integration, or re-architect it entirely if the foundation is not salvageable.

Every Rackwave integration delivery includes: an Integration Architecture Document covering pattern, data flow, and technology decisions; a Field-Level Mapping Document covering every source and target field with transformation rules; an Error Handling Specification covering failure scenarios and retry logic; and an Operations Runbook your team can follow to diagnose and resolve common issues without calling us. Documentation is provided in PDF or Confluence format.