Technology That Moves
Guests, Passengers & Revenue.

NDC (New Distribution Capability) is an IATA XML standard that allows airlines to communicate directly with travel agents and OTAs using a rich data format that GDS systems cannot match — offering personalised pricing, ancillaries, seat maps, and multimedia content without the GDS intermediary. For airlines, NDC reduces distribution cost, enables personalised offer creation based on individual traveller data, and allows ancillary revenue capture in the agency channel. For travel agencies and corporate booking tools, NDC access means access to the full airline product rather than the stripped-down GDS content. We implement NDC APIs for airlines and NDC aggregator connectivity for travel agencies and corporate booking tools.

Yes — PMS to CRM integration is one of our most frequent hospitality engagements. We integrate Opera Cloud, Mews, Protel, and Cloudbeds with Salesforce, Revinate, Cendyn, and custom CRM solutions. The integration typically covers: guest profile data bidirectional sync, stay history and preferences from PMS to CRM, loyalty points posting from PMS to loyalty platform, and CRM-driven personalisation data flowing into the PMS check-in workflow so guest-facing staff see the profile and preferences in their operational system. We also integrate PMS with F&B, spa, and event management systems to create a truly unified guest record.

Yes. IROPS (Irregular Operations) management is an area where airlines have significant technology gaps — most disruption communication is still manual, reactive, and poorly personalised. We build automated disruption notification systems that detect flight cancellations and significant delays in real time, trigger personalised passenger communications within minutes (with rebooking options, compensation entitlement, and hotel/food voucher generation where applicable), and integrate with the call centre to reduce inbound volume during disruption events. We also build proactive disruption systems that alert passengers to potential disruptions before they occur — based on weather data, slot restrictions, and aircraft rotation risk — enabling earlier rebooking offers.

We work with Revenue Management System vendors (IDeaS, Duetto, Beonprice) on implementation, data integration, and performance optimisation — connecting the RMS to PMS rate loading, channel manager distribution, and the business intelligence layer that gives revenue managers visibility of pick-up, pace, and competitive positioning. We also build custom revenue management analytics for hotels that cannot justify enterprise RMS costs — using booking pace, channel mix, and demand signal data to build a BI dashboard that enables better manual pricing decisions. For hotel groups, we design the data architecture that enables group-level revenue management rather than property-by-property optimisation.

Yes. We build transit and intercity ticketing apps from the ground up — journey planning (integrating Google Transit or proprietary schedule data), ticket purchase and payment, QR code or NFC barcode generation, multi-operator journey support, season ticket and pass management, accessibility features (WCAG 2.1 AA), and real-time disruption notifications. We have built ticketing platforms for national rail operators, urban transit authorities, and intercity coach operators. The key integration challenges are real-time schedule data, inventory management across fare classes, and payment security (PCI DSS compliance for card-not-present rail/transit transactions) — all of which we handle as standard.