Automotive & EV
Smart IT solutions for connected and electric mobility.
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We help businesses define their Salesforce vision — designing the right architecture, platform mix, and implementation roadmap before a single line of configuration is written. Our Salesforce consultants bring deep cross-cloud expertise to every engagement.
Every dimension of salesforce consulting covered — from initial scoping through delivery and ongoing optimisation.
We help you choose the right Salesforce clouds for your business model, team size, integration landscape, and five-year roadmap — with a full cost-benefit analysis and vendor comparison.
We design the data model, object relationships, integration points, security model, and automation architecture before implementation begins — preventing costly rework later.
For businesses with an existing Salesforce org, we conduct a comprehensive health check — identifying technical debt, unused licences, data quality issues, and performance bottlenecks.
We map your current sales, service, and marketing processes to Salesforce capabilities — identifying where native features solve the problem and where custom development is genuinely needed.
Salesforce implementations fail without user adoption. We design the change management program, training curriculum, and enablement materials that drive adoption from day one.
We help you build the internal Salesforce governance framework, CoE structure, and development standards that allow your team to scale the platform sustainably without accumulating technical debt.
A structured, transparent delivery process — so you know exactly what is happening at every stage of the engagement.
We audit your existing systems, processes, data, and team capabilities to build a complete picture of your Salesforce starting point and the gap to your desired outcomes.
We produce a prioritised Salesforce strategy document covering platform selection, cloud scope, integration requirements, phased rollout timeline, and success metrics.
We design the technical architecture — data model, automation design, integration blueprint, and security model — before any implementation work begins.
We facilitate workshops with business stakeholders to validate the roadmap, align on priorities, and ensure executive sponsorship and team buy-in before deployment.
We package the consulting deliverables — architecture documents, user stories, data model, integration specs — for seamless handover to your implementation team or our own.
We remain available as a strategic advisor throughout your implementation — reviewing delivery against the roadmap and course-correcting when platform decisions need revisiting.
Our consulting practice covers the full Salesforce product portfolio — from core CRM clouds through analytics, integration, and AI-powered platform capabilities.
Keep all user data in one integrated platform with advanced analytics, pipeline management, and lead generation through smart strategy development.
Deliver exceptional customer service with AI-powered case management, omni-channel routing, knowledge base, and field service capabilities.
Orchestrate personalised cross-channel customer journeys with Email Studio, Journey Builder, Audience Builder, and Einstein AI.
B2B marketing automation for lead nurturing, scoring, grading, and pipeline alignment between marketing and sales teams.
Build personalised B2B and B2C ecommerce experiences with AI-driven merchandising, order management, and storefront capabilities.
API-led integration connecting Salesforce to every system in your tech stack — ERP, marketing, payments, portals — via Anypoint Platform.
Business intelligence, CRM Analytics dashboards, Tableau workbooks, and Einstein AI-powered scoring and predictive analytics.
Custom app development with Apex, Lightning Web Components, Flow, Experience Cloud, and AppExchange managed package creation.
What makes Rackwave Technologies the salesforce consulting partner that consistently delivers measurable outcomes — not just deliverables.
Our consultants hold certifications across every major Salesforce cloud — Sales, Service, Marketing, Platform, MuleSoft, and Tableau — giving you genuine cross-cloud depth on every engagement.
We invest time in discovery and design before any platform work begins. Every configuration decision is traceable to a business requirement — eliminating rework and technical debt.
We structure every consulting engagement to deliver a tangible, usable deliverable — strategy document, architecture design, or org audit — within the first 30 days.
Every Rackwave consulting engagement is led by a senior Salesforce consultant with 5+ years of platform experience — not rotated juniors working from a template.
Every consultant and developer assigned to your project holds active Salesforce certifications in the clouds they work on — not expired or lapsed credentials.
Salesforce Administrator
Advanced Administrator
Sales Cloud Consultant
Service Cloud Consultant
Marketing Cloud Consultant
Platform Developer I
Platform Developer II
Integration Architect
Data Architect
Tableau CRM & Einstein Discovery
At Rackwave Technologies, we deliver tailored IT Consulting Services across a wide range of industries. Our industry-focused approach ensures that every solution aligns with specific operational challenges, compliance requirements, and growth objectives—rather than generic technology implementations.
IT systems for real-time tracking and efficient operations.
Explore MoreSee how we have helped businesses across industries leverage Salesforce to generate pipeline, improve customer experience, and drive measurable growth.
Increased pipeline visibility by 60% and reduced sales cycle by 3 weeks through structured opportunity management and automated follow-up workflows.
Delivered 40% uplift in email engagement and 2.8x ROI on marketing spend through personalised lifecycle journeys and Einstein AI-powered send-time optimisation.
Reduced average case resolution time by 45% and achieved 4.8★ customer satisfaction score through omni-channel routing and an AI-powered knowledge base.
Real outcomes from real clients — not curated quotes. Rated 4.9★ across Clutch, Google, and Trustpilot.
"Rackwave delivered our Salesforce implementation on time and within budget. Their team genuinely understood our business — the configuration they built reflected our actual sales process, not a generic template. Adoption was 85% within 30 days of go-live."
"We had a poorly implemented Salesforce org that was costing us time and money. Rackwave's audit identified the root causes within a week, and their remediation roadmap was practical and prioritised. Six months later our team actually uses Salesforce — something they refused to do before."
"The Marketing Cloud implementation Rackwave delivered transformed how we engage our customers. Journey Builder journeys that used to take us weeks to set up now take hours. Their team was responsive, knowledgeable, and genuinely invested in our outcomes."
“Rackwave Technologies has significantly improved our marketing performance while providing reliable cloud services. We’ve been using their solutions for a while now, and the experience has been seamless, scalable, and results-driven.”
David Larry
Founder & CEO
Everything you need to know about our Salesforce Consulting services.
A Salesforce consulting engagement covers platform strategy, cloud and product selection, solution architecture design, business process mapping, data model design, integration planning, security model design, change management planning, and implementation roadmap creation. It is the strategic and design phase that happens before implementation — ensuring your Salesforce deployment is built on the right foundation with a clear plan.
Most Salesforce consulting engagements take 2 to 6 weeks depending on complexity. A focused platform assessment and roadmap for a single cloud typically takes 2 weeks. A full enterprise Salesforce strategy covering multiple clouds, complex integrations, and multi-phased rollouts typically takes 4 to 6 weeks. We structure every engagement to deliver a clear strategy document and implementation roadmap as the primary output.
Yes — for any implementation beyond the simplest use case. Businesses that skip the consulting phase typically encounter the same problems: misaligned configuration, excessive customisation, poor data quality, integration issues, and low user adoption. A consulting engagement typically costs 10 to 15 percent of the total implementation investment but prevents problems that cost significantly more to fix after go-live.
Our consultants cover Sales Cloud, Service Cloud, Salesforce Marketing Cloud, Marketing Cloud Account Engagement (Pardot), Commerce Cloud, Salesforce Platform, MuleSoft, Tableau, Data Cloud, Field Service Lightning, and Experience Cloud. For enterprise deployments involving multiple clouds, we staff a lead consultant with cross-cloud experience alongside cloud-specific specialists.
Yes. Org assessments and optimisation consulting are a significant part of our practice. We frequently work with businesses that have a Salesforce investment that is not delivering expected value — because of poor initial architecture, inadequate adoption, data quality issues, or configuration that no longer reflects how the business works. We audit the org, identify the root causes, and design a practical remediation roadmap.
The primary deliverables from a Rackwave Salesforce consulting engagement are: a Platform Strategy Document covering cloud and product recommendations, business case, and build vs buy analysis; a Solution Architecture document covering data model, integration architecture, automation design, and security model; a Phased Implementation Roadmap with milestones, resource requirements, and success metrics; and a Risk Register identifying the key risks to the engagement and mitigation strategies. For org audit engagements, the deliverable is a comprehensive Org Health Report with prioritised findings and a remediation roadmap.
Rackwave Salesforce consulting engagements are scoped and priced based on the specific deliverables required. We provide a fixed-price proposal for defined-scope engagements such as platform assessment, architecture design, or implementation roadmap creation. For broader strategic advisory or ongoing consulting retainers, we offer a monthly hours allocation model. We do not bill by the hour for project-based consulting — you always know exactly what you are paying and what you will receive before the engagement begins.
Yes. Salesforce platform selection advisory is a service we provide for organisations evaluating multiple vendors. We run a structured evaluation covering your business model, team capabilities, integration requirements, five-year scalability needs, and total cost of ownership — comparing Salesforce against HubSpot, Microsoft Dynamics, Zoho, and other platforms relevant to your situation. We have no commercial incentive to recommend Salesforce over alternatives — our recommendation is based entirely on what is right for your business.
Yes. We have deep industry specialisation across financial services (banking, insurance, wealth management), healthcare and life sciences, retail and ecommerce, manufacturing, technology and SaaS, and education. Industry experience matters in Salesforce consulting because the data model, compliance requirements, integration landscape, and business processes are significantly different across sectors. We staff your engagement with consultants who have direct experience in your industry — not generalists learning your business on your time.
Consulting is the strategic and design phase — defining what to build, how to build it, and why. Implementation is the execution phase — building and configuring the platform to the design. A consulting engagement typically precedes implementation and produces the architecture documents and requirements that guide it. Some clients engage us for consulting only and use their internal team or a different partner for implementation. Others engage us for both, which we strongly recommend to ensure continuity between design intent and built reality.