We act as your dedicated Salesforce team — handling day-to-day administration, user support, configuration changes, release management, and proactive health monitoring — so your business keeps moving without the cost or risk of building an in-house Salesforce capability from scratch.
Everything your Salesforce org needs to run, improve, and scale — delivered as a single monthly retainer by a dedicated team who knows your org inside out.
We are the first point of contact for your Salesforce users — answering how-to questions, resolving data issues, fixing broken reports, resetting permissions, and troubleshooting errors — via a dedicated support portal, email, or Slack channel.
We handle all day-to-day Salesforce admin work — creating users, updating profiles and permission sets, managing queues and assignment rules, updating picklists, adjusting page layouts, and maintaining data quality rules.
We deliver your Salesforce enhancement backlog — configuration changes, new fields, Flow automation, report and dashboard builds, process updates, and AppExchange app configuration — within monthly sprint cycles.
We run proactive health checks on your Salesforce org — monitoring governor limit consumption, storage usage, API call volumes, automation performance, code coverage, and security configuration — flagging risks before they become incidents.
Three times a year, Salesforce releases significant platform updates. We assess the impact on your org, test in sandbox, manage critical updates, and deploy any required configuration changes — so releases land cleanly without business disruption.
We build, maintain, and optimise your Salesforce reports and dashboards — ensuring your leadership team, sales managers, and operations staff have the data visibility they need to manage the business effectively.
We conduct quarterly Salesforce security reviews — checking permission set assignments, field-level security, sharing rules, login history anomalies, and connected app access — and producing a Security Posture Report with remediation recommendations.
We deliver on-demand user training, admin upskilling, and onboarding sessions for new hires — via video calls, recorded walkthroughs, or written guidance notes — keeping your team competent and confident in Salesforce.
Three plans designed to match the size, complexity, and enhancement velocity of your Salesforce org. All plans include a named support engineer, monthly reporting, and release management.
All plans are monthly rolling contracts — no minimum term lock-in. Custom enterprise scoping available for orgs with 5+ Salesforce clouds or 500+ users.
Every Rackwave Managed Services agreement includes a documented SLA with defined response times, resolution targets, and monthly compliance reporting.
Production org completely down or a business-critical process is non-functional affecting all users.
Significant functionality impaired for a subset of users, or a critical automation is failing with business impact.
Non-critical functionality issue affecting some users, or a configuration change request with moderate urgency.
General guidance, how-to questions, low-urgency change requests, and reporting or dashboard builds.
From signed agreement to fully operational managed service in 10 business days — with a documented org knowledge base, agreed SLA, and your named engineer introduced to the team.
We conduct a comprehensive Salesforce org audit — reviewing all installed packages, custom code, automation, active integrations, user base, data volumes, and open technical debt. This takes 3 to 5 business days and produces the Org Knowledge Document that underpins all future support.
We introduce your named support engineer and technical lead — the same people who will be handling your tickets and sprints every week. We schedule a kick-off call to understand your priorities, pain points, and enhancement backlog.
We agree and document the support process — how tickets are raised, how priorities are classified, escalation paths, sprint cadence, and reporting frequency — so everyone on both sides knows exactly what to expect from day one.
We review your existing enhancement and bug backlog, classify and prioritise every item, and produce a prioritised sprint plan for the first 90 days — giving you immediate visibility of what will be delivered and when.
The managed service goes live. Support portal access is configured, your team knows how to raise tickets, the first sprint is underway, and your named engineer is available on your agreed communication channel.
Every month we produce a Managed Services Report — ticket volumes and SLA compliance, sprint delivery summary, org health metrics, and upcoming Salesforce release notes — reviewed in a monthly service review call.
The difference between a managed service that costs money and one that saves it is how deeply your partner understands your org — and how proactively they manage it.
Your support goes to a named Salesforce engineer who knows your org, your users, and your priorities — not into an anonymous tier-1 queue staffed by agents reading from a script.
We do not wait for things to break. Monthly org health checks, governor limit monitoring, and release impact assessments mean we identify and resolve risks before they become incidents.
All plans are monthly rolling. We earn your business every month by delivering value — not by locking you into a 12-month contract you cannot exit if the service does not meet expectations.
Unlike break-fix support contracts, our managed services plans include dedicated sprint capacity for enhancements — so your backlog actually gets delivered, not just accumulated.
We run a structured Salesforce security review every quarter — not just when you ask. Permission creep, over-privileged profiles, and stale connected apps are found and fixed before they become audit findings.
Every month you receive a Managed Services Report showing exactly what was delivered, what the SLA compliance was, and what is planned for the next sprint — with no ambiguity about where your retainer hours went.
Every engineer on your managed services account holds active Salesforce certifications relevant to the clouds and platform areas they support — so you are never relying on someone learning on your org.
Salesforce Administrator
Advanced Administrator
Sales Cloud Consultant
Service Cloud Consultant
Marketing Cloud Consultant
Platform Developer I
SF Agentforce Specialist
Integration Architect
Data Architect
Salesforce Marketing Associate
At Rackwave Technologies, we deliver tailored IT Consulting Services across a wide range of industries. Our industry-focused approach ensures that every solution aligns with specific operational challenges, compliance requirements, and growth objectives—rather than generic technology implementations.
IT systems for real-time tracking and efficient operations.
Explore MoreFrom rescuing poorly supported orgs to providing long-term managed partnership for growing businesses — see how our managed services clients get more from Salesforce every month.
From Salesforce admins freed from firefighting to CEOs who finally trust their CRM data — rated 4.9★ across Clutch, Google, and Trustpilot.
"Before Rackwave, I was spending 80% of my time on support tickets and firefighting. Now I raise the complex issues to them and focus on strategic work. The sprint delivery means our backlog actually moves forward every two weeks. I genuinely could not do my job without them."
"We had a Salesforce org that nobody trusted — data was wrong, reports were inconsistent, and our sales team worked around it rather than in it. Rackwave's managed service fixed the root causes in the first 90 days and the team has used Salesforce properly ever since. The ROI is not even close."
"The release management service alone is worth the retainer. Three Salesforce releases a year used to mean three potential incidents. Rackwave's pre-release impact assessment and sandbox testing means releases land cleanly every time. We have not had a release-related incident in two years."
Interviews, tips, guides, industry best practices, and news.
“Rackwave Technologies has significantly improved our marketing performance while providing reliable cloud services. We’ve been using their solutions for a while now, and the experience has been seamless, scalable, and results-driven.”
David Larry
Founder & CEO
Everything you need to know about our Salesforce Managed Services.
Our Salesforce Managed Services cover everything your org needs to run, improve, and stay secure — day-to-day administration (user management, profiles, permissions, layouts, picklists), user support helpdesk, configuration and enhancement delivery via monthly sprints, org health monitoring, Salesforce release management (3 times per year), quarterly security reviews, reporting and analytics maintenance, and monthly service reporting. The exact scope depends on your plan — Essentials, Growth, or Enterprise.
A block of support hours gives you reactive capacity — you draw down hours as issues arise, with no guarantee of response time, no named engineer, no proactive monitoring, and no sprint delivery for enhancements. Managed services is a structured retainer with a named engineer, documented SLA, monthly sprint capacity, proactive org health monitoring, release management, and monthly reporting. The difference is between a reactive cost and a proactive partnership.
Not necessarily. Many businesses use Rackwave Managed Services as an alternative to hiring a full-time Salesforce administrator — particularly for orgs where the workload does not justify a full-time hire, or where the complexity of the org requires senior expertise that a single junior admin cannot provide. Our Growth plan effectively covers the work of a part-time senior Salesforce admin plus development capacity. Our Enterprise plan covers multi-cloud orgs that would otherwise need a team of 2 to 3 internal staff.
Response SLAs depend on issue priority and your plan. On the Growth plan, P1 critical issues receive a response within 4 business hours and same-day resolution. P2 high-priority issues receive a response within 8 business hours. P3 medium issues within 1 business day. P4 low-priority requests within 2 business days. Enterprise plan P1 response is within 2 hours with extended hours coverage. All SLAs are documented in your service agreement and tracked in monthly SLA compliance reports.
We configure a dedicated support portal, email address, and (on Growth and Enterprise plans) a Slack channel for your team to raise tickets. Tickets are automatically classified by priority based on the information provided, acknowledged within the SLA response window, and tracked through to resolution. You can also view open tickets, resolution progress, and historical ticket logs in the support portal at any time.
Yes. We manage multi-org environments including production org, sandbox org management, and partial-sandbox refresh scheduling. For Enterprise plan clients with complex multi-org or multi-cloud architectures, we assign a dedicated technical lead who coordinates work across all orgs.
Three times per year, Salesforce deploys major platform releases. In the weeks before each release, we run a pre-release impact assessment for your org — reviewing release notes, identifying changes that affect your configuration or custom code, testing in your sandbox against critical updates, and producing a written impact report. On release weekend, we monitor your org and resolve any issues that emerge. After release, we produce user-facing guidance notes for new features relevant to your team.
No. All Rackwave Managed Services plans are monthly rolling contracts — we require 30 days written notice to end the engagement. We do not lock clients into long-term contracts because we believe our service should earn renewal every month, not be locked in by penalty clauses. For Enterprise clients who want price certainty, we offer annual fixed-price agreements as an alternative, but this is optional.
Yes. Many clients start on the Essentials plan and scale to Growth or Enterprise as their Salesforce footprint grows or their enhancement velocity increases. Plan changes take effect at the start of the next calendar month with 10 business days notice. There are no penalties for upgrading, downgrading, or exiting.
To onboard your managed services, we need: Salesforce org admin access (we create our own user with System Administrator profile and document all access in your onboarding pack), contact details for your internal Salesforce champion or IT lead, a list of current open issues or enhancement requests if available, and information about your active integrations and connected apps. The onboarding audit takes 3 to 5 business days and the service goes live by day 10.
