Automotive & EV
Smart IT solutions for connected and electric mobility.
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We act as your dedicated Salesforce team — handling day-to-day administration, development requests, release management, user support, and proactive optimisation — giving you access to certified Salesforce expertise without the cost and risk of building an internal team.
Every dimension of salesforce managed services covered — from initial scoping through delivery and ongoing optimisation.
Day-to-day Salesforce administration — user management, profile and permission set management, object and field changes, reports and dashboards, data maintenance, and configuration changes requested by your business.
Development requests delivered against a monthly hours allocation — Apex development, Lightning components, Flow automation, integrations, and AppExchange configuration — without the overhead of project scoping.
We manage all Salesforce changes through a structured release process — sandboxes, change sets, testing, and deployment scheduling — ensuring your production org is always stable and changes are deployed safely.
We do not wait for problems to be reported — we proactively review your org health, automation performance, governor limit usage, data quality, and security configuration every quarter and present improvement recommendations.
A dedicated support channel for your Salesforce users — handling how-to questions, configuration queries, data issues, and access requests — with SLA-backed response times and a full ticket history.
We monitor your Salesforce org for security events, suspicious login activity, sharing rule changes, and profile modifications — with regular compliance reviews against your data governance policies.
A structured, transparent delivery process — so you know exactly what is happening at every stage of the engagement.
We conduct a full org audit — reviewing configuration, automations, code, integrations, and data quality — to establish a baseline and identify any immediate issues.
We introduce your dedicated managed services team, establish the support channel and ticketing system, agree SLA tiers, and set up the communication cadence.
All requests are logged, prioritised, estimated, and delivered against your monthly hours allocation — with full transparency of hours consumed and work in progress.
We manage a structured release calendar — batching changes into scheduled releases with full testing, change set deployment, and release notes every 2 to 4 weeks.
Monthly review meeting covering hours consumed, work delivered, open tickets, upcoming requests, and any risks or optimisation opportunities identified in the org.
Every quarter we review your Salesforce roadmap — recommending new features, platform updates, and proactive improvements that align with your business objectives.
Every aspect of your Salesforce org — administration, development, releases, integrations, analytics, and compliance — managed by a dedicated certified team on your behalf.
User management, profiles, permission sets, object and field configuration, reports, dashboards, list views, and all day-to-day configuration changes requested by your business.
Apex, LWC, Flow automation, integration changes, and AppExchange configuration delivered against your monthly hours allocation — no per-project scoping overhead.
Sandbox management, change set preparation, pre-deployment testing, production deployment scheduling, and release notes for every Salesforce seasonal update.
All three Salesforce seasonal releases reviewed, tested in sandbox, and deployed before auto-activation — so production is never broken by an update.
Quarterly governor limit review, automation performance audit, data quality monitoring, storage utilisation tracking, and security configuration review.
Dedicated support channel for your team — how-to guidance, data fix requests, access issues, and configuration queries — with SLA-backed response times.
Login history monitoring, sharing rule audits, Connected App reviews, profile and permission audits, and compliance reporting for regulators and auditors.
New reports, dashboard updates, CRM Analytics lens changes, and Einstein configuration — keeping your reporting layer aligned as your business evolves.
What makes Rackwave Technologies the salesforce managed services partner that consistently delivers measurable outcomes — not just deliverables.
You get a named team — admin, developer, and account lead — who know your org, your business, and your users. Not a rotating pool of anonymous support agents.
We monitor your org health continuously and surface improvement recommendations before problems occur — not just fix what breaks. Your Salesforce investment grows over time.
Our managed services give you access to certified admins, Apex developers, integration specialists, and analytics experts for significantly less than hiring a single full-time Salesforce resource.
Every managed services engagement is governed by a documented SLA with defined response and resolution times — and monthly SLA achievement reporting so you can hold us accountable.
Every consultant and developer assigned to your project holds active Salesforce certifications in the clouds they work on — not expired or lapsed credentials.
Salesforce Administrator
Advanced Administrator
Sales Cloud Consultant
Service Cloud Consultant
Marketing Cloud Consultant
Platform Developer I
Platform Developer II
Integration Architect
Data Architect
Tableau CRM & Einstein Discovery
Platform App Builder
Omnichannel Developer
At Rackwave Technologies, we deliver tailored IT Consulting Services across a wide range of industries. Our industry-focused approach ensures that every solution aligns with specific operational challenges, compliance requirements, and growth objectives—rather than generic technology implementations.
IT systems for real-time tracking and efficient operations.
Explore MoreBusinesses that trust Rackwave to run their Salesforce org — keeping it healthy, evolving, and delivering value month after month.
Managing a 6-cloud Salesforce environment for a fintech firm — 200+ change requests delivered annually, 99.5% SLA achievement, and 3 major feature expansions completed within existing retainer.
Transitioned from implementation to managed services seamlessly — handling ongoing admin, quarterly org health reviews, and a full Service Cloud expansion delivered 8 months into the engagement.
Managing 3 Salesforce orgs across EMEA, APAC, and Americas for a global retail brand — unified SLA, region-specific admin support, and coordinated seasonal release management across all orgs.
Real outcomes from real clients — not curated quotes. Rated 4.9★ across Clutch, Google, and Trustpilot.
"Rackwave delivered our Salesforce implementation on time and within budget. Their team genuinely understood our business — the configuration they built reflected our actual sales process, not a generic template. Adoption was 85% within 30 days of go-live."
"We had a poorly implemented Salesforce org that was costing us time and money. Rackwave's audit identified the root causes within a week, and their remediation roadmap was practical and prioritised. Six months later our team actually uses Salesforce — something they refused to do before."
"The Marketing Cloud implementation Rackwave delivered transformed how we engage our customers. Journey Builder journeys that used to take us weeks to set up now take hours. Their team was responsive, knowledgeable, and genuinely invested in our outcomes."
“Rackwave Technologies has significantly improved our marketing performance while providing reliable cloud services. We’ve been using their solutions for a while now, and the experience has been seamless, scalable, and results-driven.”
David Larry
Founder & CEO
Everything you need to know about our Salesforce Managed Services services.
Our managed services include day-to-day administration, on-demand development (Apex, LWC, Flow), release management, user support, quarterly org health reviews, proactive optimisation recommendations, and security monitoring. The scope is defined by your service tier and monthly hours allocation — all work is logged against a transparent ticketing system so you have full visibility of what has been done.
Every managed services engagement has a monthly hours allocation across admin, development, and support. All requests are logged as tickets, estimated before work begins, and delivered against the allocation. You receive a monthly utilisation report showing hours consumed by category, work delivered, and remaining allocation. Unused hours do not roll over but we will always flag if you are consistently under or over-utilising your allocation.
Our standard managed services engagement is a 12-month term with a 3-month notice period. For clients who need more flexibility, we offer a 6-month initial term. We do not offer month-to-month managed services because building an effective ongoing relationship requires continuity — understanding your org, your team, and your business takes time and a short-term arrangement does not allow that to develop.
Response times are defined in your SLA tier. For critical issues — production-blocking problems affecting all users — our standard response time is 2 business hours, with a workaround or resolution within 8 business hours. For high-priority issues, the response time is 4 business hours. Standard requests are responded to within 1 business day. SLA achievements are reported monthly.
Yes — managed services is the natural next phase after implementation. We frequently transition from implementation into managed services for the same client, providing continuity of knowledge about your org, your configuration decisions, and your business requirements. Transitioning to managed services after go-live ensures your Salesforce investment continues to evolve and improve rather than stagnating after the initial deployment.
Our standard managed services onboarding takes 2 to 3 weeks. Week one involves the org audit — we review your configuration, custom code, automations, integrations, security model, and data quality to build a comprehensive knowledge base. Week two involves team introductions, support channel setup, SLA configuration, and an initial backlog review with your team. Week three involves the first sprint of work and the first check-in meeting. By end of week three, your team is actively using the support channel and we have a full picture of your org.
A typical month includes: processing and delivering change requests and development tasks against your monthly hours allocation; managing the Salesforce release update review and any required changes for the upcoming seasonal release; a monthly review meeting covering hours consumed, work delivered, open items, and upcoming requests; proactive monitoring of org health metrics including governor limit trends, automation performance, and data quality indicators; and a quarterly roadmap review in the relevant month. You receive a monthly utilisation report showing exactly how your hours allocation was used.
Yes. We manage multi-org environments for clients with complex Salesforce landscapes — separate production orgs for different business units, regional orgs, or a production plus sandbox environment structure. Multi-org managed services are priced on a per-org basis with a discount for additional orgs. We maintain separate documentation for each org and ensure changes in one org do not inadvertently affect others. For clients with integration between orgs, we also manage and monitor the cross-org integration as part of the engagement.
Yes. Training is a standard component of our managed services. We provide role-based training on request for new users, refresher training when significant changes are deployed, and on-demand guidance via the support channel for day-to-day how-to questions. We also create and maintain a custom training documentation library for your org — covering your specific configuration, not generic Salesforce documentation. For organisations rolling out Salesforce to large user groups, we offer structured training program design and delivery as an additional service.
We track and report five categories of metrics monthly. Service metrics: ticket volume by category, response time vs SLA, resolution time vs SLA, and first-contact resolution rate. Platform health metrics: governor limit utilisation trends, automation success rate, integration uptime, and data quality score. Adoption metrics: active user rate, feature utilisation, and user-reported satisfaction. Financial metrics: hours utilisation by category and cost per resolved ticket. Strategic metrics: roadmap items delivered, new features activated, and platform capability score improvement. Monthly reporting is included for all metrics at no additional cost.