Telnxo is a cloud communication platform by Rackwave Technologies — providing programmable voice, SMS, and WhatsApp messaging through a single API, along with a cloud contact centre for support and sales teams that need reliable telephony without managing on-premise hardware.
Telnxo replaces on-premise PBX systems and disconnected messaging tools with a single cloud platform for voice calls, SMS, and WhatsApp — accessible through a developer-friendly API for teams building communication into their own products, and through a ready-to-use contact centre interface for support and sales teams that just need to make and take calls reliably.
Rackwave Technologies implements Telnxo for businesses replacing legacy telephony, building click-to-call and notification features into their own applications, or standing up a cloud contact centre from scratch.
As a CPaaS (Communications Platform as a Service), Telnxo sits in the same category as Twilio and Vonage — a business messaging platform that gives enterprises programmable voice, SMS, and WhatsApp without building or maintaining telephony infrastructure themselves.
Make and receive calls, build IVR flows, and record calls through a REST API — with local and toll-free numbers available across multiple countries for global business presence.
Send transactional and notification messages via SMS and WhatsApp Business API, with delivery tracking and two-way conversation support for customer communication.
Ready-to-use agent interface with call queuing, skill-based routing, and supervisor monitoring — no on-premise PBX hardware or IT infrastructure required to get a support or sales team on the phone.
Build interactive voice response flows with a visual designer — routing calls by time of day, caller input, or CRM data without writing telephony code.
Automatic call recording with searchable transcription for quality assurance, compliance, and training — with configurable retention policies by call type or department.
Track call volume, duration, wait times, and message delivery rates across voice, SMS, and WhatsApp channels in unified reporting dashboards.
Number porting and migration from existing PBX or telephony providers handled by our implementation team, with minimal service disruption.
API integration into your CRM, helpdesk, or internal application — not just documentation handed off for your team to figure out alone.
Call flow and routing logic designed around your actual support or sales structure, not a generic default IVR tree.
Direct access to our team for configuration changes, new number provisioning, and integration questions as your usage grows.
Everything you need to know about Telnxo.
Telnxo is a cloud communication platform developed by Rackwave Technologies, providing programmable voice, SMS, and WhatsApp messaging through a single API, along with a ready-to-use cloud contact centre interface. It's built for both developers integrating communication into their own products and support or sales teams that need reliable telephony without on-premise hardware.
CPaaS (Communications Platform as a Service) is a cloud category that lets businesses add voice, SMS, and messaging capability into their own applications through an API, rather than building telephony infrastructure from scratch or licensing separate hardware-based systems. Telnxo is Rackwave's CPaaS offering — the same category as providers like Twilio or Vonage, positioned as a business messaging platform for enterprises that want communication infrastructure without managing it themselves.
Yes. Telnxo's cloud contact centre replaces traditional on-premise PBX systems with call queuing, skill-based routing, and supervisor monitoring accessible through a web interface — no phone hardware or IT infrastructure required beyond an internet connection. Number porting from your existing provider is handled as part of implementation.
Yes. Telnxo includes WhatsApp Business API access for sending transactional messages, notifications, and supporting two-way customer conversations, alongside standard SMS — both accessible through the same API and reporting dashboard as voice.
Yes. Telnxo provides a REST API for programmable voice and messaging, with webhook-based event notifications for call and message status, and SDKs for common programming languages. Rackwave also provides hands-on integration support for teams building Telnxo into an existing CRM, helpdesk, or internal application rather than just handing over API documentation.
Yes. Telnxo supports automatic call recording with searchable transcription and configurable data retention policies by call type or department, suitable for quality assurance, training, and compliance requirements in regulated industries such as financial services and healthcare.
Getting started begins with a demonstration and requirements discussion covering your current telephony setup, call volume, integration needs, and whether you need the contact centre interface, the API, or both. We then provide a proposal with implementation scope, number porting plan, timeline, and pricing. Contact us via the form above or connect on WhatsApp to schedule your Telnxo demonstration.