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Smart IT solutions for connected and electric mobility.
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We keep your Salesforce org healthy, updated, and performing — resolving bugs, managing Salesforce releases, monitoring performance, fixing data issues, and ensuring your customisations remain compatible with every seasonal Salesforce update.
Every dimension of salesforce support & maintenance covered — from initial scoping through delivery and ongoing optimisation.
Rapid diagnosis and resolution of Salesforce bugs — Apex errors, Flow failures, integration breakages, UI issues, and data corruption — with a full root cause analysis and fix documentation for every issue.
Salesforce releases three major updates per year. We review every release, identify critical updates that affect your org, test in sandbox, and deploy changes before the release window closes — preventing unexpected production issues.
We identify and resolve Salesforce performance issues — slow page load times, report timeouts, Flow execution delays, SOQL long-running queries, and API response latency — improving user experience across the org.
Regular data health monitoring and remediation — identifying duplicate records, missing required fields, invalid data formats, stale records, and relationship integrity issues before they become business problems.
Monitoring your Salesforce org for security vulnerabilities, sharing rule changes, suspicious login patterns, profile modifications, and compliance deviations — with rapid remediation when issues are identified.
Ongoing monitoring of your org health — governor limit trends, batch job success rates, integration error rates, storage utilisation, and automation performance — with monthly health reports and proactive recommendations.
A structured, transparent delivery process — so you know exactly what is happening at every stage of the engagement.
Every reported issue is logged, classified by severity, and assigned to the appropriate engineer — with an initial response confirming receipt, severity assessment, and estimated resolution timeline.
We diagnose the root cause — not just the symptom. Debug logs, governor limit analysis, Flow interview records, and integration logs are reviewed to identify exactly what caused the issue.
The fix is developed and tested in a sandbox environment — with regression testing to confirm the fix does not introduce new issues or break related functionality.
The fix is deployed to production with a detailed change record — what was changed, why, and how to reverse the change if needed. All deployments are performed with zero planned downtime.
We validate the fix in production with the reporting user — confirming the issue is resolved and related functionality is unaffected — before closing the ticket.
Every resolved issue is documented — root cause, fix applied, prevention recommendation — building a knowledge base that helps prevent recurrence and reduces future support ticket volume.
Every category of Salesforce support issue — from critical production bugs and release updates to performance degradation and security incidents — resolved with root cause analysis and prevention recommendations.
Rapid triage and resolution of Apex errors, Flow failures, integration breakages, UI issues, and data corruption — with root cause analysis and fix documentation for every ticket.
All three Salesforce seasonal releases reviewed, sandbox-tested, and deployed before production activation — so your org is never broken by an update you did not know was coming.
Slow page loads, report timeouts, Flow execution delays, long-running SOQL, and API latency diagnosed and resolved — improving user experience across the org.
Duplicate detection, missing required field alerts, stale record identification, validation rule review, and scheduled data cleanup to maintain CRM data hygiene.
Security event log monitoring, sharing rule changes, suspicious login alerts, Connected App reviews, and profile modification audits — with rapid remediation.
Governor limit trend monitoring, batch job success rates, integration error rate tracking, storage utilisation alerts, and monthly org health reports.
Apex class updates, trigger handler fixes, Flow modernisation (Process Builder to Flow), and automation conflict resolution — delivered in sandbox with regression testing.
Priority 1 critical response within 2 hours, Priority 2 within 4 hours, Priority 3 within 1 business day — with SLA achievement reported monthly and contractually committed.
What makes Rackwave Technologies the salesforce support & maintenance partner that consistently delivers measurable outcomes — not just deliverables.
Production-blocking issues are responded to within 2 business hours — with a workaround or resolution delivered within 8 business hours. Not promises on a website — commitments in your SLA.
We fix the underlying cause of every bug, not just the symptom. Every resolved issue includes a root cause analysis and a prevention recommendation — reducing recurrence over time.
Salesforce releases three updates per year. We review every release, test impact in sandbox, and deploy required changes before the deadline — so you are never surprised by a breaking change in production.
We monitor governor limit trends and performance metrics proactively — identifying performance degradation trajectories before they become user-reported problems.
Every consultant and developer assigned to your project holds active Salesforce certifications in the clouds they work on — not expired or lapsed credentials.
Salesforce Administrator
Advanced Administrator
Sales Cloud Consultant
Service Cloud Consultant
Marketing Cloud Consultant
Platform Developer I
Platform Developer II
Integration Architect
Data Architect
Tableau CRM & Einstein Discovery
Platform App Builder
Omnichannel Developer
At Rackwave Technologies, we deliver tailored IT Consulting Services across a wide range of industries. Our industry-focused approach ensures that every solution aligns with specific operational challenges, compliance requirements, and growth objectives—rather than generic technology implementations.
IT systems for real-time tracking and efficient operations.
Explore MoreComplex Salesforce issues diagnosed and resolved — from performance degradation and release breakages to inherited technical debt and security incidents.
Inherited a Salesforce org with 200ms+ page load times and daily batch failures. Root cause: non-bulkified Apex and 60 conflicting automations. Resolved in 3 weeks, page loads dropped to under 2 seconds.
A Salesforce Winter release auto-activated deprecated API behaviour, breaking 4 integrations simultaneously. We diagnosed, fixed, and redeployed all 4 integrations within 6 business hours of the incident report.
Audited and remediated 3 years of accumulated Salesforce technical debt — 80+ Process Builder workflows migrated to Flow, non-bulkified Apex refactored, and test coverage raised from 40% to 92%.
Real outcomes from real clients — not curated quotes. Rated 4.9★ across Clutch, Google, and Trustpilot.
"Rackwave delivered our Salesforce implementation on time and within budget. Their team genuinely understood our business — the configuration they built reflected our actual sales process, not a generic template. Adoption was 85% within 30 days of go-live."
"We had a poorly implemented Salesforce org that was costing us time and money. Rackwave's audit identified the root causes within a week, and their remediation roadmap was practical and prioritised. Six months later our team actually uses Salesforce — something they refused to do before."
"The Marketing Cloud implementation Rackwave delivered transformed how we engage our customers. Journey Builder journeys that used to take us weeks to set up now take hours. Their team was responsive, knowledgeable, and genuinely invested in our outcomes."
“Rackwave Technologies has significantly improved our marketing performance while providing reliable cloud services. We’ve been using their solutions for a while now, and the experience has been seamless, scalable, and results-driven.”
David Larry
Founder & CEO
Everything you need to know about our Salesforce Support & Maintenance services.
We handle all categories of Salesforce issues — Apex errors and exceptions, Flow and Process Builder failures, integration breakages and API errors, Lightning component UI issues, report and dashboard problems, data corruption or unexpected data changes, profile and permission issues, release update compatibility problems, and performance degradation. No Salesforce issue is too obscure — our team has seen and resolved thousands of production issues across all clouds and configurations.
Salesforce releases three major updates per year — Spring, Summer, and Winter. For each release, we review the release notes for changes that could affect your org, test critical update items in a sandbox before they auto-activate in production, fix any compatibility issues identified, and deploy required changes before the release deadline. We proactively manage this process so you are never caught by a breaking change in production.
Support and maintenance is reactive — we fix issues, manage releases, and optimise performance in response to incidents and scheduled reviews. Managed services is proactive and comprehensive — it includes support and maintenance but also covers day-to-day administration, on-demand development, release management, and strategic roadmap advisory. Support is the right choice if your internal team handles administration and development but needs an expert team for escalations and releases.
Yes. We onboard third-party orgs frequently. Our onboarding process includes a comprehensive org audit — reviewing the data model, configuration, custom code, automations, integrations, and security model — to build the knowledge base needed to support the org effectively. We identify any existing issues, technical debt, or risks during onboarding and report them before formally taking over support responsibility.
We use a four-tier priority system. Critical — production-down or business-blocking issues affecting all users — are responded to within 2 business hours with target resolution within 8 business hours. High — significant functionality broken for key users — are responded to within 4 business hours. Medium — non-blocking issues affecting some users — are responded to within 1 business day. Low — cosmetic issues or improvement requests — are scheduled in the next available sprint. Priority assignments are agreed with you during onboarding.
All support requests are logged through our dedicated client support portal — a ticketing system where you can submit issues, track status, and view resolution history. For critical production-down issues, you also have access to an emergency contact channel with direct access to an on-call engineer. Every submitted ticket is acknowledged automatically with a ticket number and SLA commitment based on the severity classification. You receive status updates at every stage — when the ticket is being investigated, when a fix is being developed, and when it is deployed.
The most common causes of Salesforce bugs are: Salesforce seasonal release updates deactivating deprecated features or changing API behaviour; custom Apex code with insufficient governor limit handling breaking under higher data volumes than were tested; Flow and automation conflicts where multiple automations trigger on the same record change and produce unexpected results; integration authentication token expiry or API endpoint changes in connected systems; and profile or permission set changes that inadvertently remove access. Our support service prevents most of these through proactive release testing, governor limit monitoring, automation conflict review, and regular permission audits.
Yes. Inheriting third-party orgs is standard practice for us. We begin with a comprehensive org audit covering the data model, configuration, custom code quality, automation structure, integration health, and security model. This gives us the knowledge base needed to provide effective support and helps us identify any existing technical debt or risks that should be addressed. We are transparent about what we find — including if the previous implementation has left issues that will affect the cost or complexity of ongoing support.
Our seasonal release review covers: reading the full Salesforce release notes and identifying all changes relevant to your org configuration; testing critical updates in a sandbox environment, particularly auto-activation items that will become active in production on the release date; validating that all custom Apex code, Flows, and integrations remain compatible with the new release; deploying any required changes — updated code, modified configurations, deprecated feature replacements — before the release activates in production; and producing a release impact summary document for your records.
Yes. Performance investigation and remediation is part of our support service regardless of who caused the original issue. Common performance problems we diagnose and resolve include: slow Lightning page load times caused by too many components, large related lists, or unoptimised SOQL queries in Apex; report timeouts caused by large data volumes and missing custom indexes; Flow execution delays caused by SOQL inside loop patterns or excessive subflows; API response latency caused by unoptimised SOQL and large response payloads; and batch job failures caused by governor limit violations under production data volumes.