Salesforce Customization
Tailored to Your Business Logic.

Salesforce Flow handles the majority of automation needs — but Apex is required when: logic involves complex calculations, string manipulation, or data transformations that Flow handles poorly; bulk processing of tens of thousands of records is required and Flow performance becomes a concern; external API callouts need advanced error handling, retry logic, or parsing of complex JSON/XML responses; or platform events, change data capture, or queueable/batch processing patterns are required. Our developers assess each requirement and recommend the most maintainable approach — not always the most technically complex one.

A focused customization — a single Apex class with trigger, or a standalone LWC component — typically takes 1 to 2 weeks from requirement to production deployment. A complex customization involving multiple Apex classes, integrated flows, a custom LWC interface, and external API connections typically takes 4 to 8 weeks. We scope each requirement individually and provide a fixed-price, fixed-timeline proposal before work begins.

Every Apex class and trigger we deliver has a minimum 75% test coverage — the Salesforce platform requirement for production deployment. In practice, our typical test coverage is 85 to 95%. Test classes cover positive scenarios (expected inputs produce expected outputs), negative scenarios (invalid inputs are handled correctly), and bulk scenarios (200+ records processed without hitting governor limits). Test class code and results are provided in the handover documentation.

Yes. We work exclusively in sandbox environments, use Salesforce DX for version control and change tracking, and deploy using change sets or CI/CD pipelines with a rollback plan for every production release. We document every change before deployment and conduct a post-deployment smoke test. We never make untested changes directly to a production org.

We build Lightning Web Components (LWC) as our primary framework — LWC is the current Salesforce standard, performs better, and is the only framework supported for new development in modern Salesforce orgs. We also build Aura components for orgs that require Aura for compatibility reasons, and we can migrate existing Aura components to LWC as a separate service.

Yes. We design and build managed and unmanaged AppExchange packages from scratch — including namespace design, licence management, installer configuration, and post-install scripts. We have experience preparing packages for and passing the Salesforce Security Review process, which includes addressing all security scanner findings and completing the required security questionnaire documentation.

Yes. We regularly inherit customizations built by previous developers or internal teams. We begin with a code review and technical audit — identifying quality issues, technical debt, governor limit risks, and test coverage gaps — before extending or modifying the existing codebase. We document all changes and bring inherited code up to our own quality standards where required.

Salesforce governor limits are a fundamental constraint that our developers design for from the start — not an afterthought. We use bulkified trigger patterns that process records in collections rather than loops, aggregate SOQL queries to minimise callouts, use platform caching where appropriate, and design batch Apex for large-volume processing. Every customization is tested with 200-record bulk scenarios before deployment.

Every customization we deliver includes: a Technical Design Document covering the approach, data model changes, and key decisions made; an Admin Guide explaining how to configure, extend, or disable the feature; a Test Class Summary showing coverage percentages and scenario descriptions; and a Deployment Runbook covering how to re-deploy if required. Documentation is provided in PDF or Confluence format based on your preference.