GDPR Compliance

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Banking & Financial Services Industry

Digital Banking
Built for Compliance & Growth.

We help banks, credit unions, insurance companies, and fintech firms build secure, compliant, and scalable digital capabilities — from core banking modernisation and open banking APIs through customer acquisition CRM, fraud detection, and real-time analytics. Deep financial services domain expertise. Zero regulatory incidents across every engagement.

Core Banking Modernisation Regulatory Compliance Open Banking & APIs Risk Analytics
Banking Technology Solutions — Rackwave Technologies
60+
Banking Clients
Zero
Regulatory Incidents
5M+
Customers Served
120+
Open Banking APIs
99.99%
System Uptime
4.9★
Client Rating
Industry Challenges

What Banks & Financial Institutions Are Navigating

Financial services technology is driven by three simultaneous forces: tightening regulation, rising customer expectations from fintech, and the imperative to modernise legacy infrastructure without interrupting services that cannot go offline.

Regulatory

Regulatory Complexity & Cost

PSD2/PSD3, GDPR, Basel III/IV, AML/KYC, DORA, and national regulations create an expanding compliance burden. Most banks spend 15-20% of IT budgets on compliance — without a technology strategy that treats compliance as infrastructure rather than overhead, this cost grows with every new regulation.

Regulatory

Open Banking & API Strategy

PSD2 mandated open banking APIs — but most institutions have deployed minimum-compliance APIs rather than strategic developer platforms. Institutions that treat open banking as opportunity rather than obligation are building ecosystems that drive product distribution and partner revenue at lower acquisition cost.

Operational

Core Banking Modernisation

Legacy core banking platforms — many running on COBOL or 1990s-era infrastructure — create mounting technical debt, limit digital product velocity, and make system integration expensive and fragile. Modernising without business disruption is the central infrastructure challenge for most incumbent banks.

Operational

Fraud & Financial Crime

Real-time payment networks (Faster Payments, SEPA Instant) have increased fraud velocity — fraudsters execute attacks in seconds that previously took hours to detect. Rule-based fraud systems cannot keep pace; ML-based real-time detection is now a table-stakes requirement for retail banking operations.

Strategic

Customer Acquisition & Retention

Digital challenger banks and fintech lenders have reset customer expectations for onboarding speed (under 10 minutes), product simplicity, and mobile experience. Incumbent banks are losing share of wallet to challengers who move faster — particularly in mortgage, personal lending, and everyday banking for under-35s.

Strategic

Data & Credit Risk Intelligence

Most banks have vast transaction, product, and behavioural data but lack the data infrastructure to activate it — credit risk models trained on incomplete data, customer lifecycle analytics that cannot run in real time, and pricing decisions made on segment averages rather than individual risk profiles.

Our Solutions

Technology Solutions for Banking & Financial Services

Three practice areas — Digital Banking, Risk & Compliance, and Data & Analytics — covering the full spectrum of banking technology transformation.

Digital Banking
CX, Channels & Distribution
Digital Onboarding & KYC

End-to-end digital account opening with eKYC, biometric verification, document scanning, and compliance-grade identity checks under 10 minutes.

Mobile & Internet Banking

Modern banking app and web portal design — account management, payments, product application, and customer service — built for conversion and retention.

CRM & Customer Lifecycle

Salesforce Financial Services Cloud and Dynamics 365 implementation — lead management, product cross-sell, churn prediction, and lifecycle automation.

Open Banking API Platform

PSD2-compliant open banking APIs and developer portal — account information, payment initiation, and partner integration infrastructure beyond minimum compliance.

Payment & Lending Journeys

Digital mortgage, personal loan, and credit card application journeys — from initial enquiry through decisioning, offer, and fulfilment — optimised for conversion and compliance.

Risk & Compliance
Regulatory & Financial Crime
AML & Transaction Monitoring

AML transaction monitoring platform implementation and tuning — reducing false positives, improving alert quality, and meeting FATF and national regulatory standards.

Fraud Detection & Prevention

Real-time ML-based fraud detection for card, payment, and account takeover fraud — significantly lower false positive rates than rule-based systems.

Regulatory Reporting Automation

COREP, FINREP, LCR, and national regulatory report automation — from data extraction through transformation, validation, and submission workflow.

GDPR & Data Privacy

GDPR compliance architecture — privacy impact assessments, consent management, data lineage, subject access request fulfilment, and retention policy automation.

Operational Resilience (DORA)

EU DORA compliance programme — ICT risk management framework, third-party risk oversight, incident reporting, and digital operational resilience testing.

Data & Analytics
Intelligence & Infrastructure
Credit Risk & Decisioning

Credit scoring model development, scorecard validation, and decision engine integration — improving risk-adjusted yield while reducing default rates.

Customer Analytics & CLV

Customer lifetime value modelling, product propensity scoring, and churn prediction — enabling next-best-action recommendations at the individual customer level.

Financial Data Platform

Cloud data warehouse design and implementation — Snowflake, BigQuery, Redshift — with banking data models, regulatory data lineage, and self-service BI.

Treasury & ALM Analytics

Asset-liability management analytics, liquidity monitoring, interest rate risk dashboards, and stress testing infrastructure for treasury and finance teams.

Real-Time Payment Analytics

Real-time payment flow analytics, scheme settlement reconciliation, exception management, and payment performance dashboards for operations teams.

Segment Expertise

Across Every Banking Segment

Our banking practice spans retail, corporate, and wealth management — each with distinct regulatory, technology, and customer requirements.

Retail BankingConsumer & SME
Corporate BankingCommercial & Treasury
Wealth ManagementPrivate & Investment
KYC / Onboarding
eKYC, biometric ID, under 10-min digital account opening
Corporate onboarding, beneficial owner registry, EDD workflows
High-net-worth client onboarding, PEP screening, enhanced due diligence
CRM Platform
Salesforce Financial Services Cloud, lifecycle automation
Commercial relationship management, deal pipeline, credit workflow
Client 360, portfolio management CRM, relationship banker tools
Fraud & AML
Real-time card and payment fraud ML models
Corporate payment fraud, trade finance screening
Market abuse surveillance, unusual transaction alerts
API & Open Banking
PSD2 AISP/PISP APIs, TPP onboarding portal
Corporate treasury APIs, host-to-host payments, ERP connectivity
Portfolio data APIs, custodian integration, reporting services
Analytics
Customer CLV, product propensity, churn prediction
Credit risk, deal profitability, cash flow analytics
Performance attribution, risk analytics, fee reporting
Regulatory Reporting
BCBS 239, FATCA, CRS, Consumer Duty reporting
COREP, FINREP, LCR/NSFR, large exposure reporting
MiFID II, EMIR, SFTR, Solvency II reporting
Regulatory Compliance

We Build Compliance Into the Architecture

Compliance is not a checklist item we address before go-live. It is an architectural requirement we design for from the start — which is why we have zero regulatory incidents across every banking engagement.

PSD2/PSD3 Payment Services Directive — Open Banking

We design and implement PSD2/PSD3-compliant open banking programmes — AISP and PISP APIs, Strong Customer Authentication, TPP onboarding, consent management, and dispute resolution — architected to meet regulatory minimum requirements while building a strategic API platform that creates commercial value beyond compliance.

  • AISP and PISP API implementation
  • Strong Customer Authentication (SCA)
  • TPP registration and onboarding portal
  • Consent management and revocation
  • Open Banking dispute and liability framework
  • API performance and availability monitoring
GDPR General Data Protection Regulation

We design GDPR-compliant architectures for banking data — privacy by design in data models, consent management for marketing and data sharing, data lineage tracking from collection through processing, subject access and erasure request fulfilment, and retention policy automation that deletes data on schedule without manual intervention.

  • Privacy impact assessments on all new systems
  • Consent management with audit trail
  • Data lineage from source to processing
  • SAR and erasure request fulfilment automation
  • Retention schedule enforcement
  • Third-party data processor management
AML/KYC Anti-Money Laundering & Know Your Customer

We implement AML transaction monitoring platforms, KYC customer due diligence workflows, and financial crime compliance infrastructure — from vendor selection and implementation through rules tuning, threshold management, and the alert workflow that gets SAR-quality alerts to your compliance team with the minimum false positive burden.

  • AML transaction monitoring implementation
  • KYC and EDD workflow design
  • Beneficial ownership registry
  • SAR workflow and submission automation
  • False positive reduction programme
  • Sanctions and PEP screening integration
DORA Digital Operational Resilience Act (EU)

DORA, effective January 2025, requires EU financial institutions to demonstrate ICT risk management, third-party vendor oversight, incident reporting, and digital operational resilience testing. We help institutions build the governance frameworks, technology controls, and testing programmes that meet DORA requirements — treating it as a genuine operational resilience improvement rather than a compliance exercise.

  • ICT risk management framework
  • Third-party ICT risk register and oversight
  • Major incident identification and reporting
  • Digital operational resilience testing (TLPT)
  • Information sharing and threat intelligence
  • Business continuity and DR programme alignment
Why Rackwave

Why Financial Institutions Choose Rackwave

Banking technology delivery requires a different standard of rigour than most sectors. Here is how we earn that trust.

"In banking, the cost of a technology failure is not just financial — it is reputational and regulatory. We engineer to the standard that cost demands."

Zero regulatory incidents. Zero production security breaches. 99.99% uptime across banking system deployments. These are not aspirations — they are the outcomes we have delivered and the standard we hold ourselves to on every engagement.

Zero
Regulatory Incidents

Every system we build is designed from the compliance requirements down — not audited for compliance after build. Zero incidents across 60+ banking clients.

99.99%
System Uptime

Banking infrastructure we build and manage achieves 99.99% availability — designed with multi-zone redundancy, automated failover, and 24/7 monitoring before go-live.

120+
Open Banking APIs

Designed, built, and managed 120+ PSD2-compliant APIs for retail and challenger banks — all meeting EBA RTS performance and availability standards.

<10min
Digital Onboarding

Average customer KYC and account opening time across digital onboarding implementations — compared to 3-7 days for legacy paper-based processes.

60+
Banking & FS Clients
Zero
Regulatory Incidents
120+
Open Banking APIs Built
4.9★
Average Client Rating

Ready to Build Banking Technology That Is Compliant and Competitive?

Book a free consultation. We will review your current banking technology landscape, identify compliance gaps and digital transformation opportunities, and tell you what a realistic programme looks like for your institution.

Client Testimonials

What Banking Clients Say

Feedback from CIOs, CDOs, and technology leaders at banks, building societies, and fintech firms.

Regional Bank — Digital Transformation
★★★★★

Our digital onboarding project had been running for 18 months with a previous partner and was still not live. We brought Rackwave in for a rescue. Within 10 weeks they had redesigned the identity verification architecture, resolved the PSD2 SCA compliance gaps, and launched a digital account opening journey that brings customers live in 8 minutes — compared to the 4-day paper-based process it replaced. In the first 6 months, 34% of new current accounts opened through the digital channel. The previous partner's design could not have achieved that — it was built for compliance, not conversion.

Sophie Andersen
Sophie Andersen
CIO, Regional Bank (Nordic Market)
FS Group — AML
★★★★★

Our AML system was generating 2,400 alerts per day — 94% false positives. Compliance team was overwhelmed. Rackwave re-tuned the detection rules and introduced ML-assisted alert scoring. Alerts dropped to 380 per day with 67% genuine. The compliance team went from triage overload to quality investigation.

Kwame Asante
Kwame Asante
Head of Financial Crime, FS Group
Challenger Bank — Open Banking
★★★★★

Rackwave built our open banking developer portal and TPP onboarding in 8 weeks — PSD2 compliant, production-grade, with a dedicated sandbox. 340 TPPs have onboarded in the first year. The portal Rackwave built has become a genuine distribution channel — not just a compliance obligation.

Mia Petrova
Mia Petrova
VP Technology, Challenger Bank
star-1
star-2
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“Rackwave Technologies has significantly improved our marketing performance while providing reliable cloud services. We’ve been using their solutions for a while now, and the experience has been seamless, scalable, and results-driven.”

David Larry

Founder & CEO

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FAQ

Frequently Asked Questions

Common questions about banking and financial services technology with Rackwave Technologies.

  • Can you implement Salesforce Financial Services Cloud?

    Yes — Salesforce Financial Services Cloud (FSC) is one of our core banking CRM capabilities. FSC provides a financial-services-specific data model — Account, Contact with financial account relationships, Goals, Referrals, and the Financial Account and Financial Holding objects — that maps naturally to retail and wealth banking workflows. We implement FSC end-to-end: data model configuration for your product and customer structure, relationship manager workflow design, lead and referral management, household grouping, compliance and documentation workflow, and integration to core banking systems for real-time account data. We also implement Marketing Cloud integrations for customer lifecycle automation.

  • Are you able to work with regulated banks subject to FCA/PRA oversight?

    Yes. We work with FCA and PRA-regulated institutions — retail banks, building societies, investment firms, and insurance companies — and have delivered technology programmes that have passed regulatory review and FCA supervisory examination. We understand the change management requirements — Senior Manager Accountability, operational resilience testing, critical outsourcing notifications — and structure our engagements with the governance documentation your compliance and risk functions require. We can work as a technology supplier under your TPRM framework or help you design the TPRM controls for our engagement.

  • How do you approach PSD2/open banking implementation?

    We distinguish between compliance-minimum open banking and strategic open banking. Compliance-minimum means building the AISP/PISP APIs required by the regulation, with a basic TPP registration journey. Strategic open banking means building a genuine developer platform — sandbox environment, comprehensive documentation, onboarding workflow, API analytics, and commercial use case support — that makes your institution a preferred API provider for fintechs and third parties. Both start with the same technical foundation but the strategic approach delivers commercial return on the compliance investment. We have delivered both approaches and can advise on which is appropriate for your institution.

  • Can you help with our DORA compliance programme?

    Yes. DORA (Digital Operational Resilience Act) became effective January 2025 and applies to EU financial institutions and their ICT third-party service providers. We help institutions build the five DORA pillars: ICT risk management framework, ICT incident classification and reporting, digital operational resilience testing (including TLPT for significant institutions), ICT third-party risk management register and oversight programme, and information sharing arrangements. We work with your CRO, CISO, and technology risk function to build practical compliance rather than paper-based programmes.

  • Can you build fraud detection systems?

    Yes. We build ML-based fraud detection systems for card fraud, payment fraud (push payment / APP fraud), account takeover, and first-party fraud. Our approach starts with your existing transaction data — profiling the fraud patterns your institution faces — before selecting and training models. We integrate fraud scoring into real-time payment authorisation flows (Kafka, streaming) with configurable thresholds and manual review workflows for high-risk alerts. We also help reduce false positive rates on existing rule-based fraud systems through statistical threshold analysis and ML-assisted alert scoring.

  • Do you work with core banking platforms like Temenos, Finastra, or Thought Machine?

    Yes. We have integration experience with Temenos (T24/Transact), Finastra (Fusion), Thought Machine (Vault), Oracle FLEXCUBE, and Mambu. Our work typically involves building the integration layer between core banking and surrounding systems — CRM, open banking APIs, digital channels, data warehouses, and regulatory reporting — rather than direct core banking configuration, which requires vendor-accredited specialists. For core banking modernisation programmes, we design the integration architecture and data migration strategy that makes the new core accessible to the surrounding application ecosystem.