Summary: We collect only the data we need to provide our services. We do not sell your personal data to third parties. You can request deletion of your data at any time.
1. Who We Are
Rackwave Technologies Private Limited ("Rackwave", "we", "us", or "our") is a technology consulting and solutions company registered in India, operating at rackwave.io. We provide CRM consulting, system integration, API development, cloud solutions, and digital transformation services to businesses worldwide.
This Privacy Policy applies to all information collected through our website (rackwave.io), our products, and any related services, sales, marketing, or events.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services: To fulfil your service requests, manage projects, and deliver consulting engagements
- Communication: To respond to enquiries, send project updates, and provide customer support
- Marketing: To send newsletters, product updates, and relevant offers (only with your consent)
- Improvement: To analyse usage patterns and improve our website, products, and services
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Security: To detect and prevent fraud, abuse, and security incidents
- Recruitment: To process job applications and communicate with candidates
Legal Bases (for EEA/UK users): We process your data based on contract performance, legitimate interests, legal obligation, or your explicit consent, depending on the specific activity.
4. Data Sharing & Disclosure
We do not sell your personal data. We may share your data with:
- Service Providers: Trusted third-party vendors who help us operate our business (hosting, email delivery, CRM, analytics) — bound by confidentiality agreements
- Project Delivery: Verified expert partners engaged on your project, with your knowledge
- Legal Requirements: Government authorities or law enforcement when required by law or to protect rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
We require all third parties to respect the security of your data and treat it in accordance with applicable law.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website:
- Essential Cookies: Required for the website to function (session management, security)
- Analytics Cookies: Google Analytics to understand how visitors use our site
- Marketing Cookies: To measure campaign performance and show relevant ads
- Preference Cookies: To remember your settings and preferences
You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use our core services.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law:
- Contact enquiry data: 3 years from last interaction
- Client project data: 7 years for legal/tax compliance
- Marketing preferences: Until you unsubscribe or request deletion
- Job application data: 12 months from application date
- Website analytics: 26 months (Google Analytics default)
7. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Portability: Receive your data in a machine-readable format
- Objection: Object to processing based on legitimate interests
- Restriction: Request restriction of processing in certain circumstances
- Withdraw Consent: Withdraw consent at any time where processing is consent-based
To exercise any of these rights, contact us at privacy@rackwave.io. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data in transit
- Encrypted storage for sensitive data at rest
- Access controls and role-based permissions
- Regular security audits and vulnerability assessments
- Employee data protection training
However, no method of transmission over the internet is 100% secure. If you suspect a security incident, please contact us immediately at security@rackwave.io.
9. International Data Transfers
Rackwave Technologies is headquartered in India. If you are accessing our services from the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, your information may be transferred to and processed in India or other countries where our service providers operate.
We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and data processing agreements with our partners.
10. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will promptly delete such information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by:
- Updating the "Last Updated" date at the top of this page
- Sending an email notification to registered users
- Displaying a prominent notice on our website
Your continued use of our services after any changes constitutes your acceptance of the updated policy.
